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Customer Experience Associate
Ref No.: 19-02063
Location: Dublin
This is a customer centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business' digital marketing campaigns.

Responsibilities include: • Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions • Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them • Be an advocate of our organisation and strive to exceed in customer satisfaction ratings • Provide product and tool support to improve the overall experience and drive higher product adoption and spend • Identify trends and solve problems facing multiple business customers • Provide vital product insights and feedback on client products

Skills and Experience:

• Experience working in a customer centric environment would be beneficial • Minimum of 1 year's prior work experience in the marketing or technology sector is desired • Familiarity with online advertising and social media products • Fluency in English AND full fluency in the desired language • Exceptional grammar and the ability to construct emails efficiently
The Person:

• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions • Has an interest in Marketing / Social Media • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience • Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions • Self-driven with strong attention to detail and the ability to follow tasks through to conclusion • Ability to multi-task and work under pressure • Excellent communication skills: verbal, written, listening skills